Please read our terms.


All design & print work is on the understanding that the client has agreed to abide by our terms and conditions - Updated 12/01/2017

1. Quotes/Estimates

  1. All quotes/estimates are valid for upto 30 days from the date of submission.
  2. Quotes/estimates are based on information provided by the client, including but not limited to structure, theme, functionality, quantities, size and therefore may be subject to alteration should the client's requirements change at any point.
  3. Any stated time frame on quotes/estimates is subject to the client providing all the required information, content or images within the time scale set out at project start, should there be a delay in providing content we reserve the right to extend the project completion time.
  4. Unless prior arrangements have been made all stock images, photography and content writing will be charged extra at the current rates.

2. Payments & Cancellations

  1. We require a 50% non-refundable deposit of the quote/estimate total prior to starting any work. The outstanding balance shall be due upon completion of the work before any artwork is submitted to print or the final artwork sent to the client, unless otherwise agreed in writing.
  2. Should any order be cancelled after work has begun the deposit will be retained as a cancellation fee for time spent on the project (charged at our current hourly rate of £35). If the deposit is higher than the cost of the work already done we will refund the difference.
  3. If a cancellation is received prior to any payment being made, we reserve the right to charge for any services and/or time spent on the project in line with our current hourly rate (£35).
  4. Accounts which remain outstanding for 30 days after the date of invoice, will incur an extra charge of 2% per month of the outstanding amount.
  5. Payments can be made via bank transfer/BACS, credit or debit card (4% card fee), PayPal (4% surcharge) or cheque (Returned cheques will incur an additional fee of £50 per returned cheque.)

3. Designs, Proofing & Content

  1. All images supplied to us electronically will be included in artwork without charge aslong as they are of suitable quality and do not require any alterations. All images need to be supplied:
    • Logos in Vector format.
    • Images or pictures should be a minimum of 300dpi in JPEG, PNG, TIFF, PDF. Any images supplied in a lower quality or incorrect format may be rejected.
  2. Any images requiring alteration including but not limited to blemish removal, photo manipulation, extensive background removal will be charged extra.
  3. Logo recreation will be charged extra depending on the complexity of the logo.
  4. Should the client supply text, artwork or images, we are not obliged to edit, check or guarantee the correctness and the end product shall be made at the entire risk of the client.
  5. Proofs will require sign off before we progress with any project.
  6. If multiple design concepts are presented by us in the proofing stage, only the final design the client decides upon is given to fulfill the contract. All other designs remain the property of HM Designs. Unless other arrangements have been agreed in writing.

4. Ownership & Copyright

  1. We do not supply layered editable versions of artwork unless otherwise agreed in writing.
  2. Any works supplied and/or created by HM Designs, will remain the property of HM Designs and/or it's suppliers, excluding Logo/brand design in which full copyright will be passed to the client upon receipt of full payment.
  3. Any artwork and/or designs created by HM Designs can not be used in any other form other than for which it was originally intended.Permission to do so is at our discretion and can be requested via email.
  4. The client agrees that they hold the relevant permissions and/or licenses to use any files or text supplied.

Call us on (0800) 046 3270